- FAQ's -

What is a credit union?

A credit union is a not-for-profit cooperative financial institution, owned and controlled by its members, that is the people who use its services to save money and get loans at reasonable rates. Credit Union National Association, Inc

What are credit unions for?

When credit unions were helping Americans through the Great Depression, the treasurer of a Midwestern credit union said that credit unions were "not for profit, not for charity, but for service," and this philosophy still holds true. Credit unions continue to look out for their members best interests and provide a level of service that is not generally available at other financial institutions. Whether it's providing a loan to help a member cover unexpected medical bills, giving financial counseling to a member whose company closed its doors, or simply offering a better deal on a used car loan, credit unions make a difference for their members and the communities they serve. Credit Union National Association, Inc

How do Credit Unions differ from banks?

Credit unions differ from other banks in several ways.

Credit Unions

Other Financial Institutions

Not-for-profit cooperatives

Owned by outside stockholders

Owned by members

Owned by outside stockholders

Operated by mostly volunteer boards

Controlled by paid boards

How do I sign on to your online banking?

Visit www.med5fcu.org. Select E-teller Application and fill out the application with your personal information. Once your application is submitted and verified, we will email you a temporary password. You can also contact any MED5 office at (605) 342-7776, with any questions or if you are having difficulty logging in to your online banking.

How do I report my debit or credit card lost or stolen?

To report your Visa/Debit or ATM card lost or stolen during business hours, M-F 8:30-5:00 contact any MED5 office at (605) 342-7776, or after hours at (800) 854-6219.

To report your MED5 Visa Credit Card lost or stolen during business hours, M-F 8:30-5:00 contact any MED5 office at (605) 342-7776, or after hours at (800) 991-4964.

What do I need to bring to open an account at MED5?

To open an account at MED5 FCU you will need to provide one of the following:

  • State issued Driver's License or Non Driver's Identification Card
  • Passport
  • Alien Registration Card
  • US Government or US Military issued ID

AS WELL AS one of the following secondary forms of identification:

  • Social Security Card
  • Voter's registration
  • Birth Certificate
  • State or Local Government
  • Company Identification Card
  • Police Identification Card
  • Insurance Card

You may also be asked to provide proof of your address.

How do I apply for a loan?

You can apply for a loan by logging onto www.med5fcu.org and selecting Applications, or you can call our loan officers at (605) 342-7776 M-F 8:30-5:00, or by coming into any MED5 location.

Does Med5 have a mobile app?

MED5 does have a mobile app. You can download our free mobile app from your App Store by searching Med5 FCU.

Is there a way for me to pay my bills online?

You can pay your bills online using our free online bill pay. To do this you visit www.med5fcu.org and select Bill Pay. You will log in with your E-Teller login information.

I need to make a deposit and the branch is closed what should I do?

You can use the convenience of our night depository boxes located in the first lane drive up at our 625 Flormann Street or 2300 West Main Street locations. All deposits are made the following business day.

Remote capture via mobile phone app coming soon.


Main Office: 625 Flormann St. Rapid City, SD 57701 | Open Monday-Friday 9:00 a.m. - 5:00 p.m. | (605) 342-7776

Designed and Hosted by The Gage Team. Med5 Federal Credit Union, previously known as Rapid City Medical Federal Credit Union, began serving only members of the medical profession, but has now expanded to serve anyone in the Rapid City community. Med5 has "Benefits that Fit You!"...Savings, Checking, Insurance, Loans and Investments...customized for your individual needs.